Item Issues

My order is damaged. What do I do?
We protect items as much as we can before sending them through the postal system with agreed packaging prior to sending, but unfortunately they can sometime...
Tue, 18 Feb, 2025 at 3:10 PM
How do I report a missing or incorrect item?
Please submit a new ticket with photographs of our invoice and the labels on your parcel, along with a description of any missing or additional items receiv...
Fri, 18 Feb, 2022 at 11:27 AM
What should I do if an item is misprinted or missing a component?
We recommend contacting the publishers for your item directly if you have any queries regarding manufacturing defects or missing components. If replacement ...
Fri, 18 Feb, 2022 at 11:20 AM