Greetings backers of Cyberpunk and Borderlands. We are aware that there has been some confusion caused regarding the fulfilment timeline, and tracking details.
Tracking: If you are a backer who has previously received a delivery notification via the courier, please note that this is a pre-alert. The pre-alert indicates that a service has been selected for your delivery and does not reflect that your order has been dispatched. We understand how the pre-alert has caused confusion on this occasion and we are sorry for any inconvenience caused.
Backers will receive an email from GamesQuest once their orders have been dispatched, and tracking should begin to update within 48 hours. We hope this helps clear any confusion caused by the tracking on this occasion.
Borderlands®: Mister Torgue's Arena of Badassery™: Fulfilment is now underway. If you are a backer, you will have now received a dispatch email or will receive one shortly.
Cyberpunk Red: Combat Zone: We understand that there are many eager backers waiting to receive their copies. Our team are working to ensure that fulfilment starts as soon as possible, once the fulfilment of Borderlands®: Mister Torgue's Arena of Badassery™ is complete.
As of today (1st Nov '23), Cyberpunk Red: Combat Zone is still currently in Project Data Analysis. We understand the frustration caused due to the amount of time Cyberpunk has spent at this stage. This has been due to necessary amendments required for the data to be finalised, and we have been collaborating with the publisher to rectify the data.
For full transparency, the data is now near completion, and we are planning to complete the packaging analysis today, which will then be sent to the publisher for approval. We expect Cyberpunk Red to be in Final Admin Checks shortly and will continue to provide further updates when needed.
We will continue to update this FAQ as we hear more, but If you have any further concerns regarding your order, please submit a support ticket with us here.